SHIPPING & RETURNS

Thank you for shopping at Printvogue. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help. 

1. Eligibility for Returns 

To be eligible for a return, your item must meet the following conditions:

• Item must be unused, unwashed, and in the same condition that you received it.

• Item must be in the original packaging with all tags, labels, manuals, and accessories included.

• A receipt or proof of purchase is required.

• Returns must be initiated within [e.g., 30 days] of the delivery date.

Non-returnable items include:

• Gift cards

• Downloadable digital products

• Personal care items (e.g., skincare, makeup, undergarments)

• Perishable goods (e.g., food, flowers)

• Customized or personalized items

• Final sale or clearance items (clearly marked as non-returnable)

 

2. Return Process

To initiate a return:

1. Contact our Customer Support at [support email or phone number] with your order number and reason for return.

2. We will review your request and provide return instructions, including the return address.

3. Pack the item securely. Include your receipt and any original documentation.

4. Ship the item using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Return Address:

Unit 1307, Building 5, Yonghui City Life Plaza, No. 268-1 Guobin Avenue, Shangjie  

Town, Minhou County, Fujian Province，China 350108 

3. Return Shipping Costs

• If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.

• For all other returns (e.g., changed mind, ordered wrong size), you are responsible for return shipping costs.

• Original shipping fees are non-refundable unless the return is due to our error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method within [e.g., 5–10 business days].

• A credit will automatically be applied to your credit card or original method of payment.

• Refunds may take additional time to appear on your statement depending on your bank or credit card provider.

If rejected:

• We will return the item back to you (at your expense) or dispose of it according to policy.

5. Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [support email] and send your item to the return address above. Exchanges are subject to stock availability.

6. Damaged or Defective Items 

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Photos of the damaged or defective item

• Your order number

• Description of the issue

We will arrange a replacement or full refund at no extra cost.

 

7. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before your refund is officially posted.

3. Contact your bank—processing time may vary.

4. If you’ve done all of this and still have not received your refund, please contact us at [support email]. 

8. Contact Us

If you have any questions about our return policy, please contact us:

 Email: lana1@ienergyjoy.com

 Phone: +86-13850150460

 Website: www.printvogue.online