FAQ

Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes — all our products are original designs, carefully selected, and quality-checked. We do not sell replicas or counterfeit goods.

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2. Do you ship internationally?

Absolutely! We ship to most countries worldwide, including the US, Canada, UK, EU countries, Australia, and major regions in Asia. Shipping fees and options are shown at checkout.

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3. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.

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4. Can I return or exchange my order?

Yes. We accept returns or exchanges within 7 days of delivery, as long as the items are unworn, unwashed, and in original packaging with tags.

Please contact our support team first to start the process.

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5. Can I change my address or cancel my order after placing it?

If your order hasn’t been shipped yet, we can help update your address or cancel the order.

Please contact us ASAP with your order number. Once shipped, we can’t make changes.

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6. What payment methods do you accept?

We accept:

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7. How do I choose the right size?

Each product page has a size guide and model info. We recommend checking your own measurements against the chart.

Need help? Message our support and we’ll advise you.

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8. What if I receive the wrong or damaged item?

We’re really sorry! Please contact us within 48 hours of receiving your order, and include photos of the issue. We’ll sort it out with a replacement or refund.

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9. Do you care about sustainability?

Yes — we use eco-friendly packaging and some of our collections are made from sustainable materials. We also produce in small batches to reduce waste.

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10. How can I contact customer support?